Aura Innovation — Terms of Service

Aura Innovation provides software and AI-powered tools designed to support commercial real estate operations and decision-making.

Services may include:

• Lease abstraction

• Lease search and query tools

• Document intelligence and data extraction

• Workflow automation

• Reporting and analytics

• Other products and services made available by Aura Innovation from time to time

Features and functionality may be modified, improved, or discontinued at our discretion.

You may be required to create an account to access certain features.

You agree to:

• Provide accurate information

• Keep your credentials confidential

• Notify us promptly of unauthorized access

• Be responsible for activity occurring under your account

You must be at least 18 years old to use the Service.

"Customer Data" means any documents, files, information, or content submitted to the Service, including leases, amendments, rent rolls, estoppel certificates, financial records, and related materials.

You represent and warrant that:

• You have the right to submit Customer Data to the Service

• Submission of Customer Data does not violate any law, contract, confidentiality obligation, or third-party right

• You have obtained any required permissions or consents

You remain solely responsible for the content and accuracy of Customer Data.

You retain ownership of all Customer Data submitted to the Service.

By submitting Customer Data, you grant Aura Innovation a limited, non-exclusive license to host, process, analyze, and use Customer Data solely for:

• Providing the Service

• Generating Outputs

• Maintaining and improving Service functionality

• Security monitoring and fraud prevention

• Compliance with legal obligations

The Service uses artificial intelligence, machine learning, and document-processing technologies to generate outputs, including lease abstracts, summaries, extracted data, reports, and analyses ("Outputs").

While we strive to provide highly accurate results, Outputs may contain errors, omissions, or inaccuracies.

You acknowledge and agree that:

• Outputs are provided for informational purposes only

• Outputs do not constitute legal, accounting, tax, engineering, or professional advice

• You are responsible for reviewing and validating Outputs before relying on them

• Business decisions based on Outputs remain your responsibility

Aura Innovation does not use Customer Data to train public AI models.

Unless expressly authorized by you in writing, Aura Innovation will not use Customer Data to train proprietary AI models in a manner that would make Customer Data available to other customers or third parties.

You may use the Service and Outputs solely for your internal business purposes.

You may not:

• Resell or sublicense the Service

• Reverse engineer or attempt to discover underlying source code or system prompts

• Interfere with the security or operation of the Service

• Upload malicious code or harmful content

• Use the Service in violation of applicable law

• Use the Service to build or train competing products or AI models

Aura Innovation may offer free trials, demonstrations, pilot programs, or complimentary lease abstractions.

Free trial services are provided "as is" without warranties or service commitments.

Aura Innovation may modify or discontinue free trial programs at any time.

Certain features may require payment.

Fees, subscription terms, and billing arrangements will be described in an Order Form, proposal, invoice, or subscription agreement.

Unless otherwise agreed:

• Fees are non-refundable

• Payment is due within thirty (30) days of invoice date

• Late payments may result in suspension of Service access

Each party agrees to protect the other party's confidential information using reasonable care.

Confidential Information includes:

• Customer Data

• Non-public business information

• Technical information

• Pricing and commercial terms

Confidential Information does not include information that:

• Is publicly available through no fault of the receiving party

• Was already known to the receiving party

• Is independently developed

• Is lawfully obtained from a third party

Aura Innovation may utilize third-party providers to operate the Service, including cloud hosting providers, document-processing services, analytics tools, and AI model providers.

These providers may process Customer Data solely for purposes necessary to provide the Service.

Customer Data and Outputs may be retained for up to sixty (60) days following processing unless:

• You request earlier deletion;

• A different retention period is agreed upon; or

• A longer retention period is required by law.

Backup copies may remain in accordance with normal backup and disaster recovery practices.

Aura Innovation maintains reasonable administrative, technical, and physical safeguards designed to protect Customer Data from unauthorized access, disclosure, alteration, or destruction.

However, no system can guarantee absolute security, and use of the Service is at your own risk.

Aura Innovation retains all rights, title, and interest in:

• The Service

• Software

• Documentation

• Workflows

• Methodologies

• AI systems

• Trademarks and branding

Except as expressly stated in these Terms, no rights are granted to you.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AURA INNOVATION DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

WE DO NOT GUARANTEE THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT OUTPUTS WILL ALWAYS BE COMPLETE OR ACCURATE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AURA INNOVATION SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

AURA INNOVATION'S TOTAL LIABILITY ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF:

(a) THE AMOUNT PAID BY YOU TO AURA INNOVATION DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR

(b) ONE HUNDRED U.S. DOLLARS ($100).

You may stop using the Service at any time.

Aura Innovation may suspend or terminate access to the Service if:

• You violate these Terms;

• Payment obligations are not met;

• Your use poses a security or legal risk; or

• We discontinue the Service.

Upon termination, your right to use the Service immediately ends.

Aura Innovation may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, or other corporate transaction. Customer information and Customer Data may be transferred as part of such transaction, subject to applicable confidentiality obligations and law.

Aura Innovation will not be liable for delays or failures resulting from causes beyond its reasonable control, including acts of God, natural disasters, internet or telecommunications failures, cyberattacks, labor disputes, governmental actions, pandemics, or failures of third-party service providers.

Sections relating to intellectual property, confidentiality, payment obligations, disclaimers, limitation of liability, data ownership, and any provisions that by their nature should survive termination shall survive termination or expiration of these Terms.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles. Any legal action arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Delaware, and the parties consent to the jurisdiction of such courts.

Aura Innovation, LLC

Email: info@aurainnovation.ai